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Below are answers to some of our most commonly asked questions. If you don't find what you are looking for, please get in touch with the team.

Genesis Publications Limited
Genesis House, 2 Jenner Road
Guildford, Surrey
GU1 3PL
England

Telephone: +44 (0) 1483 540970
Fax: +44 (0) 1483 304709
USA Call Toll Free: 1 866 939 6913
Email:

How do I subscribe to Genesis Publications?


Being a Genesis subscriber is to be part of a global community. We invite all our customers to subscribe to our email newsletter. In doing so you will be kept up to date with everything that is happening, the first to know about new titles, receive invitations to exclusive author events and be eligible to pre-order at special rates.


How do I place an order?

Genesis books and prints can be bought through this website (www.genesis-publications.com), via email ( ) or by telephone (+44 (0) 1483 540 970. USA call toll free: 1 866 939 6913).


What payment methods does Genesis Publications accept?

We accept payments by Visa, Switch, MasterCard, and Solo. Unfortunately we are unable to accept payment by American Express at the current time.


Are my personal details encrypted securely at checkout?

Your payment is securely processed. We use Thawte SSL Web Server Certificates to offer secure encrypted communications. Part of the VeriSign group, Thawte is a leading global certificate authority trusted by millions. Click here to view our Thawte certificate.


What is your returns and exchanges policy?

Your satisfaction is paramount. If for any reason you are unhappy with your purchase we will issue a full refund or exchange, providing you return the item in its original condition within 14 days of delivery.

If you wish to return an item or have any questions regarding your order, please contact .


I've just ordered. What happens next?

Please allow 3 business days for the team at Genesis to process your credit/debit card payment.
An electronic receipt for your payment will follow by email.


How long does the bookbinding process take?

With the exception of Pre-Publication Offers we aim to despatch the majority of books within 3 weeks. All of our limited editions are hand-finished by traditional craft bookbinders. If any delays are necessary to achieve the high standards expected from a Genesis publication we will inform you of these as soon as possible.
 
How long will it take for my print to arrive?

As a guide, your print will take around 2-4 weeks from the time you ordered to arrive. Because our artworks are hand-finished some delays may be necessary to achieve the high standards expected from a Genesis edition. We will inform you if this is the case.

What is a Pre-Publication or Pre-Order offer?

New books are made available for Genesis subscribers to pre-order before the official publication date or any formal announcements in the press. If you place your order at this time your copy will be created as a bound-to-order title. We will advise you on the waiting time for your book, which can be up to 12 weeks.

What is the price in my local currency?

Genesis ships books and prints to subscribers in over 50 countries (at present we cannot deliver books to Russia). Please note that the exchange conversion rate will be set by your bank or card issuer. Please visit to get an estimated exchange rate.

What are the costs of UK and international shipping?

Wherever you happen to be in the world, Genesis ensures your book is delivered safely. Your book is robustly packaged and we offer a fully insured, express-delivery courier service as standard.

UK = £15.00
Europe = £25.00
USA/Canada = £35.00
Rest of the World = £50.00

Please note: for exceptional items, delivery prices may vary depending on size and weight.
 
What about Tax and Duties for international shipping? 
 
When transporting goods across international borders, shipments are subject to duties and taxes as determined by customs in the destination country and are up to the recipient to pay. Please check your countries guidelines for importing goods from the UK.

How long will my purchase take to arrive?

When your order is ready to ship it will be despatched via our international couriers. Delivery is Monday to Friday, 8.30am-5.30pm. For your security, a signature is required on delivery and, as a result, we are not able to deliver to PO Boxes. 

Delivery times are as follows: 
UK = 1 day from despatch
Europe = 2-3 days
USA/Canada = 3-5 days
Rest of the World = delivery times vary according to destination, but will normally not exceed 7 days


Can I split the cost and pay in installments?

We offer interest-free instalments. Take advantage of the option to spread the payment for your purchase over 3 months. Tick the box labelled 'Pay in stages' when making your order. The amount payable each month will be shown. 

If you have chosen to pay by instalments, your book(s) will be despatched when payment for your order has been completed. 


Do you offer Genesis Gift Vouchers?

Genesis books make perfect gifts. With a Gift Voucher your recipient can enjoy the experience of choosing their book from the Genesis catalogue.

Gift vouchers are effective immediately, and can be redeemed to make purchases online, via telephone, fax or email. Please click here to learn more and view full terms and conditions.


What does 'Fully Subscribed' mean?

Each edition is strictly limited. The number of copies in the edition is shown on the product page. As soon as this number of copies has been reached, the edition is 'fully subscribed' and no further copies are created. 

If you do find a copy from a fully subscribed edition on the second-hand market, the chances are it is being offered at a price considerably higher than its original Pre-Publication offering.

You can research rare sold-out books and artworks in the Genesis 'Hall of Fame'.


What is the difference between Deluxe and Collector copies?

All Genesis books are published in numbered limited editions. The Collector edition is the product of our creative collaboration with the author, who will sign each copy as a mark of their approval. 

Over forty years it has become a Genesis tradition to occasionally rework the first copies we create, which we term Deluxe copies, with materials or intricate methods that might not be practical over an entire edition. 

Deluxe copies sometimes come with additional enclosure, such as an artist print; however the heart of the book remains the same as the Collector edition.


What is the value of my Genesis book?

If you'd like to find out how much your Genesis limited edition is worth, please don't hesitate to call us for advice. We can inform you of recent sales on the secondary market and help you to estimate current values. 


How do I care for my book and do you offer book binding repairs?

Genesis publications are designed to be kept and enjoyed for many, many years to come. If your book or print becomes damaged during the course of its life, please contact us. We can offer advice and may well be able to arrange for it to be repaired by a trusted craftsman.

Each book is thread-sewn and can be comprised of a variety of products, including leather, art papers, perspex, mirrored surfaces and novel cloths. With this in mind we recommend taking care of your book by keeping it out of direct sunlight, away from fluids and foodstuffs, and by supporting the spine during handling. Please contact us if you have any specific questions.


Complaints

We're sorry to hear if your experience has not met expectations. Whether you're looking for answers, would like to solve a problem or would just like to let us know how we did, we want to help. Please   to submit a complaint directly to a member of the Genesis team, or telephone +44 (0) 1483 540 970 (USA call toll free: 1 866 939 6913).


Can I offer my feedback to Genesis?

Genesis subscribers form an international community with common interests and passions. We value all readers' feedback on our publications and are grateful for any suggestions and ideas. To contact us please email   or telephone +44 (0) 1483 540 970 (USA call toll free: 1 866 939 6913).


Do you have any further questions?

If you have any queries whatsoever, please contact   or telephone +44 (0) 1483 540 970 / USA call toll free: 1 866 939 6913.


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The story of your book

Since 1974 Genesis has created signed limited edition books on behalf of authors and artists ranging from the Beatles to Buckingham Palace.

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